Privacy Policy

Last Updated: 12/11/2024

Welcome to Knickerbox Club. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or subscribe to our services. By using our website, you agree to us collecting and using your information as outlined in this policy.

1. Information We Collect

We collect information in various ways, including when you visit our website, create an account, subscribe to our services, or contact us. The types of information we may collect include:

1.1 Personal Information

• Contact Details: Name, email address, phone number, and shipping address.
• Account Information: Username, password, and preferences.
• Payment Information: Credit/debit card details, billing address (processed through a secure third-party payment processor).
• Order History: Details of products and subscriptions purchased.

1.2 Non-Personal Information

• Device Information: IP address, browser type, and device identifiers.
• Usage Data: Pages viewed, time spent on the website, and interactions with our content.

1.3 Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to collect information about your browsing activities. This helps us enhance your user experience and personalize our services.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, as well as for marketing and customer support purposes. Specifically, we may use your information to:

• Process Orders: Fulfill your orders, process payments, and deliver products.
• Personalize Your Experience: Tailor our services and content based on your preferences.
• Communicate with You: Send order updates, newsletters, and promotional offers (with your consent).
• Improve Our Services: Analyze usage patterns to enhance our website and subscription offerings.
• Prevent Fraud: Monitor for and prevent fraudulent transactions or unauthorized access.

3. Sharing Your Information

We value your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, shipping partners) who help us provide our services.
• Legal Requirements: If required by law, to comply with legal processes, or to protect the rights and safety of our company and users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Your Choices and Rights

You have several rights and choices regarding your personal information:

4.1 Access and Update

• You can access, update, or delete your account information at any time through your account dashboard.

4.2 Marketing Communications

• You can opt out of receiving promotional emails by clicking the "unsubscribe" link in the emails or by contacting us directly. Note that we may still send you transactional or account-related messages.

4.3 Cookie Preferences

• You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

4.4 Data Portability and Deletion

• If you wish to receive a copy of your personal data or request its deletion, please contact us at help@knickerboxclub.com. We will respond to your request in accordance with applicable data protection laws.

5. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes encryption, secure payment processing, and regular security audits. However, please be aware that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the "Last updated" date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.